For full functionality of this site it is necessary to enable JavaScript.

No internet connection (causes, troubleshooting, fixes, computer, phone, tablet)

Select specifications which apply:

Click this if you're using a computer (vs. a tablet, smartphone etc.)

Click here if you are using a Smartphone, Tablet, iPad or other Wi-Fi/3G or 4G - capable mobile device

Click on this if you are using a router. To check if you're using a router read this article: http://goo.gl/6ES9lX

To check if you're using a modem read this article: http://goo.gl/6ES9lX

Click on this if you can't go online after a lightning strike and you were able to connect to the Internet prior to it.

Click this if you have recently scanned with an antivirus, and found and deleted virus(es)

Click on this if you have tried all the other common solutions and none of them worked.

Click on this if your laptop or mobile device doesn't detect any Wi−Fi connections at all

Click here if your Internet connection problems started after upgrading to Windows 10

Click here if you see other Wi-Fi connections but yours

Click here if you're successfully connected to Wi-Fi, but still don't have Internet access

Click on this if your computer doesn't have Internet connection after you wake it up from sleep mode.

Click on this if you use a laptop.

Click here if you're using Wi-Fi (i.e. Wireless connection, without cable)

Your router, the box which connects you with the internet, has little lights, one of them over the port where your Ethernet cable (from your computer) goes in. If the light for this port doesn't blink then select this specification.

Click on this if you are using a mobile device which is running on Android OS (such as Samsung, HTC, Sony and many others.

Click this if you're using a public hotspot to go online

Click here if you have the connection issues when you plug out the power-cable and run on battery.

Click on this if the Wi−Fi connection you are trying to connect to is visible, but you can't connect to it.

Click on this if your router, the box which connects you with the Internet, has little lights, one of them showing whether the device is active and ready to use. Click this specification if this light is blinking, i.e. working fine.

Click on this if you use a desktop computer.

Click on this if you are using an iPhone, iPod touch or iPad.

Click this if you are trying to go online with a new router you just set up.

  1. Wait for up to an hour

    22
    (30)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  2. Call your ISP

    15
    (24)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  3. Ask someone around to share their Internet connection with you

    6
    (10)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  4. Scan for viruses

    4
    (15)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  5. Use your smartphone as hotspot

    4
    (11)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  6. Pull out the mobile device's battery

    2
    (15)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  7. Call Centurylink's hotline

    2
    (12)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  8. Restart the modem

    1
    (17)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  9. Check with your ISP/operator if you exceeded the monthly data limit

    1
    (14)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  10. Enable the network card/adapter (Windows)

    1
    (6)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  11. Restart the router

    0
    (22)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  12. Call Time Warner Cable's hotline

    0
    (18)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  13. Point the router's antennas in different directions

    0
    (14)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  14. Replace the Ethernet cable

    0
    (13)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  15. Ensure that cables are plugged in correctly

    0
    (13)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  16. Replace the router

    0
    (13)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  17. Find a new Internet Service Provider or telephone company

    0
    (12)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  18. Restart the mobile device

    0
    (12)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  19. Lift the router up off the ground

    0
    (12)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  20. Enable the network card/adapter (Mac OS)

    0
    (12)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  21. Activate (data) roaming

    0
    (10)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  22. Enable the Wi−Fi

    0
    (10)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  23. Place the router out in the open

    0
    (10)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  24. Place the router away from other electronic devices

    0
    (10)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  25. Switch the Wi−Fi off and on (Re−enable the Wi−Fi)

    0
    (10)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  26. Remove and reinsert the SIM card

    0
    (9)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  27. Enable the IPv4 and IPv6 protocols

    0
    (9)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  28. Enable the Laptop's Wi−Fi Adapter (Mac OS)

    0
    (9)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  29. Hard−reset your mobile device

    0
    (8)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  30. Call Cox's hotline

    0
    (8)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  31. Call Frontier Communications' hotline

    0
    (8)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  32. Check Centurylink's troubleshooting page

    0
    (8)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  33. Replace the modem

    0
    (7)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  34. Enable the laptop's Wi−Fi adapter (Windows)

    0
    (7)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  35. Update your mobile device's operating system

    0
    (7)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  36. Reinstall the network card driver

    0
    (7)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  37. Call AT&T's hotline

    0
    (7)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  38. Enable the Laptop's Wi−Fi Adapter (Ubuntu)

    0
    (7)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  39. Set your router to broadcast the network name

    0
    (6)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  40. Find another hotspot

    0
    (6)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  41. Check out your phone's network settings

    0
    (6)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  42. Call Verizon's hotline

    0
    (6)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  43. Call Charter's hotline

    0
    (6)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  44. Enable the network card/adapter (Ubuntu)

    0
    (6)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  45. Set your computer to obtain IP address automatically (Windows 8(.1)/10)

    0
    (6)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  46. Switch your modem on

    0
    (5)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  47. Turn off the Airplane mode

    0
    (5)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  48. Verify that mobile data is on

    0
    (5)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  49. Change your router's channel

    0
    (5)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  50. Call Suddenlink's hotline

    0
    (5)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  51. Check Frontier's Internet troubleshooting page

    0
    (5)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  52. Check Charter's troubleshooting page

    0
    (5)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  53. Turn on the Wi−Fi (Android)

    0
    (4)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  54. Check AT&T's troubleshooting page

    0
    (4)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  55. Check Verizon's troubleshooting page

    0
    (4)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  56. Check Cox's troubleshooting page

    0
    (4)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  57. Turn on the Wi−Fi (iOS)

    0
    (4)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  58. Set your computer to obtain IP address automatically (Windows 7)

    0
    (3)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  59. Set your computer to obtain IP address automatically (Mac)

    0
    (3)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  60. Reset your Internet connection (Flush the DNS)

    0
    (3)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  61. Update the network adapter driver

    0
    (3)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  62. Replace your computer's network card

    0
    (2)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  63. Check and (re)configure the mobile device's APN settings

    0
    (2)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  64. Ask the hotspot provider to reset their network

    0
    (2)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  65. Change the router's wireless network name (SSID)

    0
    (2)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  66. Call Comcast's hotline

    0
    (2)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  67. Call Cable One's hotline

    0
    (2)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  68. Check TWC's internet troubleshooting page

    0
    (2)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  69. Check Suddenlink's internet troubleshooting page

    0
    (2)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  70. Check Cable One's troubleshooting page

    0
    (2)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  71. Check Comcast's troubleshooting page

    0
    (2)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  72. Change the DNS settings

    0
    (2)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  73. Check out the solutions to the "Device doesn't connect to Wi−Fi" problem

    0
    (2)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  74. Change the date and time of the router

    0
    (1)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  75. Modify the registry using CMD

    0
    (1)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  76. Disable the power−saving mode

    0
    (1)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  77. Run the Windows network troubleshooter

    0
    (1)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  78. Disable power−saving mode for your network adapter

    0
    (0)
    0
    (0)
    More infos
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  79. Update your drivers

    0
    (0)
    0
    (0)
    More infos
    Please loginto comment
  80. Restart the computer

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  81. Put the computer back to sleep and wake it up

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  82. Disable and enable the network adapter

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  83. Enable and disable the Airplane mode

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
    Like Solutionbay?
    Also check out our other projects :)
    See all projects
  84. Change the Speed & Duplex setting

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
  85. Remove all the Wi−Fi networks and reconnect again

    0
    (0)
    0
    (0)
    More infos
    User profile image
    Please loginto comment
Did you find a solution?
Yes No